Knowledgebase: FAQs
Using FTP with Cart32
Posted by - NA - on 29 May 2009 10:35 AM

Quick Links:

Setup FTP using CoreFTP
Setup FTP using Filezilla
Common FTP Errors
FTP login via browser URL
How to Access Cart32 Template Files
Important Notes

How Do I FTP Something?

If you have not set up an FTP account, and you are hosted with Cart32, you can do so by contacting support at 417-865-1283 or by email at

There are FTP clients built into Dreamweaver, Frontpage, and Internet Explorer 6, however if you are experiencing problems with one of those programs it may be wise to download either:

or Core FTP

Once you have chosen a suitable FTP client that you are comfortable with you will need the login information. Upon signing up with Cart32 you should receive your FTP information via email. The email should include the following information (including which host IP to use):

Host/IP/url (contact support if you're unsure which host to use):

  • (
  • (
  • (for some clients with a dedicated IP)
Your User Name: username-cart32
Your Password: ******

  • As you can see in the picture (click the little Polaroid picture icon) , there is a space to enter your login information on the right once you have clicked the "New Site" button on the bottom left. If you are missing any of the required information, just contact Cart32 Support for assistance.

  • After you get connected with CoreFTP, you will notice a toolbar with different buttons around an address bar. These buttons are not necessary for transferring files if you do not wish to learn them.

  • The controls will be similar on both sides of the screen. You will see your machine's files on the left and those on the web server (the machine you are connecting to) on the right. In Core FTP, you simply need to drag and drop the files you wish to move to their destinations. Please note that you double-click a folder to go further into that folder; also if you wish to go "up" one folder level you double click the folder named "<..>"

  • As you can see in the image to the right all of the FTP login information has been filled out at the top. Now just clicking the Quick Connect button will establish the connection.

  • Here is the first image zoomed in for the Quick Connect Toolbar.

  • If you need to configure the Passive Mode settings simply click Edit, Settings, and finally Passive Mode as shown in the picture to the right.

What Happens When My FTP is Not Working?

If you have tried connecting to the FTP server to move your files and encountered an error, chances are one of the following scenarios can assist you:

  1. "I wait and wait and just get a timeout error" or "I've been uploading all day/week and now it doesn't work"

    1. This is normally caused by your browser (or FTP program if you use a 3rd party program like CoreFTP, FileZilla, etc.) using the incorrect passive settings (often written as PASV). The best option is to allow your FTP program to auto-select which setting to use. Often times (as shown above in this article) you can have your FTP program try both each time it tries to log in. (Note: Internet Explorer v6 keeps the passive setting under Tools --> Internet Options --> Advanced)

    2. If you have those settings correct and are still receiving a timeout error you might be behind a firewall that does not have the FTP port (port 21) open. If your firewall is in your router please check your router's instruction manual for allowing the FTP port. You may also be getting a restriction from your Windows Firewall. You can check this firewall by going to Start, Control Panel (some start menus require clicking "Settings" first), and double click on Windows Firewall. Make sure "Don't allow exceptions" is unchecked. Click on the exceptions tab and look for an item in the list called "FTP" with a check next to it. If you don't see one you will need to make one by clicking "Add Port" and following the on-screen instructions (remember the port number is 21).

  2. "I can connect to in my browser, but I can't log in and/or see my files"

    1. When using Internet Explorer you can go to the "File" tab and choose "Login As". This should give you a small form to enter your Username and Password that Cart32 gave you for your FTP. This Username and Password is NOT always the same as your other passwords with Cart32 such as the password for your Cart Administration.

    2. If you try the Login As and receive an error or the form comes back up wanting your Username and Password again, it means the Username and Password you entered don't match our records. It is best to type in your Username and Password rather than copy/paste from another file to avoid spaces or extra characters. Also remember that your Password is CASE-Sensitive.

  3. "I can download my files but I can't edit them or copy them back into my folder"

    1. When accessing your files via FTP you will not be able to modify them directly on the server except in the case of some Frontpage users. To modify a file you must copy it from your FTP folder to your local machine, edit it on the local machine, and then copy it back to the server.

    2. If you need help getting Frontpage to publish your site or need Frontpage extensions turned on please contact us and we will get this set up for you.

    3. If you are unable to copy files TO your FTP folder there may be a permissions problem and we will have to handle that here at Cart32; please contact us and let us know.

  4. "I can connect from computer 'A' but I'm unable to connect from my other computer"

    1. When you are able to connect from one computer, but not another, we know there is a connectivity problem. Nine times out of ten this is a setting on the client computer. Make sure you double check all settings mentioned previously in this article, and copy/paste the username and password into your FTP program again to be sure there are no problems there.

    2. If you're sure you have entered the host IP, username, and password correctly and are still unable to connect with "computer B", you most likely are being blocked by a security program on "computer B". Check "computer B" for security software like Norton or McAfee; if you have it installed, disable it for a moment and try to connect to FTP again. If it succeeds, please make the appropriate changes to your security software on "computer B" to allow FTP connections to Cart32. (You will have to consult the security software's support team for information on how to do this)

    3. If you've checked all settings and disabled security software and are still not able to connect on "computer B", please make sure you are connected to the internet. Try going to Google and searching for something odd (like "asdf"). If you don't get any results, your internet connection might be impaired (not sure how you got here to this page...).

    4. Finally, if you're sure you have connectivity, all information correct, and no security software in the way, try a net based FTP program. Go to Net2FTP and fill out your login information there. If you are able to connect using that web based FTP you should use it for transferring files.

Other Methods of File Transfer

FTP login via browser URL

Browsers with FTP ability often require you to login after reaching your website address. However, there is a method that can be used to enter all of your information in your browser's address bar when connecting to the FTP site. To connect to your FTP site with a single address URL, do the following:

  1. Open your web browser of choice. This method has been tested on Internet Explorer, but may work on other FTP-enabled web browsers

  2. In the address bar, enter your FTP information in the following format:

    For example, say that are logging into with your username as testuser and your password as test123. You would enter

  3. Once you have typed in the correct information, hit enter or click your browser's Go button. The files in your FTP directory should soon appear.

How to access Cart32 templates hosted on Cart32's servers

Cart32 uses a set of standard page templates to generate the output pages. You can modify these templates to meet your specific needs. To access your template files if your cart is hosted with us, just follow these steps.

Option 1 - Hosting control panel
  1. Login at

  2. Click on the link Manage Cart32 Template Files.

  3. Now simply select the template file you wish to edit and make your changes.

Option 2 - FTP
  1. Your FTP account name is your client code and then "-cart32" on the end. So if you own a store called Jim's T-Shirts, and your client code is Jimstshirts, your FTP account is Jimstshirts-cart32.

  2. Open up your FTP program and type in the following information:
    Username: [the FTP account name from step 1]
    Password: [usually the same password you originally signed up with]
    Port: 21 (or leave blank)

    If you use Internet Explorer instead of an FTP program, use the following link:
    Where you replace "clientcode-cart32" with your FTP account from step 1.

  3. To edit your HTML templates, just download the appropriate file and edit it in a text editor like Notepad.

  4. Upload it back when you are done editing it. Make sure you say that you wish to replace the file. If you wish you can create a backup of the template first.

  5. In case you wish to go back to the default templates, you can go to , click on the version of cart you have, and then download the appropriate template you want, then upload it back to the server.

Important Notes About FTP

Below are several notes that do not fall into any of the previous categories. Please read through these notes concerning FTP before contacting support as these notes are the result of previous problems and the solutions to them. As always, if you get through this article and are still in need of support, please contact support and we'll be glad to assist you.

  • 3rd Party FTP Clients: Cart32 uses the CoreFTP and Filezilla clients for all FTP connections. When testing FTP connections we will use one of these two programs. If you absolutely must use another 3rd party FTP program we will do our best to assist, but we cannot debug problems that end up being specific to a particular FTP client program.

  • File Permissions: File and folder permissions cannot be set through FTP. Please contact support if you need specific file or folder permissions set.

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