Frequently Asked Question

Paypal's Partnership with Venmo
Last Updated 3 years ago

PayPay and Venmo are now working together. So what does this mean for those who use PayPal to accept payments? The good news is, you don't need to make any changes!

When a customer checks out with PayPal they will see an option to pay with PayPal or pay with Venmo. So they are essentially given a choice of which account to log in to. Even if the customer chooses Venmo, the money goes straight to your PayPal account.

Where do the funds from a Venmo transaction go? Will I see them in my PayPal account?
Your Venmo payments are handled in the same way as other PayPal transactions, and will be placed in your PayPal account. They are also subject to the same rules as other PayPal transactions, including the rules on holds. Please note that at launch, Venmo-funded payments will not be specially designated in your account history or reporting - they will look like regular PayPal transactions. We may add a special designation to your transaction history or reporting in the future.

How do I track Venmo disputes and chargebacks?
You can track all of your disputes, including Venmo disputes, through the PayPal Resolution Center. The chargeback and dispute process for Venmo payments is generally the same as the process for PayPal payments, except for that the Venmo Authorized Merchant Payment Protection policy applies, rather than the PayPal Purchase Protection Policy.

How can I process a return from a Venmo payment?
Returns for Venmo payments can be handled the same way they are for PayPal payments.

Can I disable Venmo?
PayPal is continually launching new products and services to enable more ways to pay. It is not currently possible to opt out of accepting Venmo through your PayPal integration as we continue to deliver expanded value for our customers and merchants.

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