Frequently Asked Question

Error 3021 - Either BOF or EOF Is True, Or The Current Record Has Been Deleted. Requested Operation Requires A Current Record
Last Updated 2 months ago

This error occurs when Cart32 attempts to read a record from the database that doesn't exist. Here are some possible solutions to the problem:

  1. Missing Plus table entry. In older installations the Plus table wouldn't always load a default record for the client. To fix this simply log into your Cart32 Administration and go to the Enterprise --> Run External Script tab and click Save.
  2. Run VerifyDatabases. Sometimes a record cannot be accessed because the table is new and your installation has not updated the database schema. Instructions to run verifydatabases can be found here.

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