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Knowledgebase : Error Code Information
   

If you are using Verisign Payflow pro v3 as your selected payment processor in Cart32 and are receiving declined credit cards in your orders, it may be due to a failure in Verisign's ability to authorize your account information. DIAGNOSIS Follow these...
Problem: When using the Cart32 QuickBooks feature with QuickBooks 2003 this error message has shown in QuickBooks: "You cannot associate an item with Sales Tax Payable..." Solution: 1. Start QuickBooks and from the Edit Menu choose Preferences ...
This error occurs when a CGI application like Cart32 is unable to provide all of the necessary headers for an HTTP request/response. There are 2 major reasons this happens: speed and misconfiguration. Below are the two explained in more detail. Speed Re...
If you attempt to log into your Cart32 Administration or use your Cart32 account and you receive this error, it means your account has been disabled by your Cart32 hosting provider. Please contact your Cart32 hosting provider to unblock your account.
If you receive the error Client Not Found it means one of three things: You have a typo in your client code. Verify your form code or URL has the proper client code and try submitting your request again You are pointing to the wrong domain for your car...
Note: This article is about error 13 as it pertains to Cart32. This is not the same for the Form Wizard, Frontpage, and Dreamweaver addins. Error 13 is extremely rare with Cart32. So far there is only one isolated case where this can happen, it is descr...
The following error: The following internal error has occurred: The Microsoft Jet database engine cannot find the input table or query 'styles'. Make sure it exists and that its name is spelled correctly. Error Number = -2147217865 is the result of ...
This error occurs when Cart32 attempts to read a record from the database that doesn't exist. Here are some possible solutions to the problem: * Missing Plus table entry. In older installations the Plus table wouldn't always load a default record for t...
This error is rather generic, but is shown when a problem accessing the disk happens. This is normally not a problem with permissions on files/folders, but rather a problem reading or writing to the disk. Here are some possible solutions when this happe...
This error means that an object was requested from the database that does not exist or is outside the scope of the user's permissions. This is most often a result of a typo (requesting a column or table name that is spelled wrong). In the case of Cart32 t...
This error indicates there is a problem connecting to a database or executing a query against the database in a given situation. Most often this happens when a database connection is trying to be used before it is properly initialized and connected, or a...
In generic terms, this means the Cart32 program was asked to read a file (typically a template file) which has information after an EOF. This can happen for a few reasons, they are listed here with suggestions on how to fix them: Corrupt files. If yo...
This error occurs when Cart32 attempts to read a file that either doesn't exist, or has improper permissions on it. An overview of permissions to run cart32 can be found here [1]. If you have checked all the basic directory permissions then Cart32 might...
HTML code can be used within many of the fields found inside the Cart32 web administration. Often times this will be used to create additional formatting beyond the built-in capabilities of Cart32 or to provide the customer with a reference link for a spe...
Generally speaking, there are two (2) main causes for errors when attempting to use the "Shipping Info Same as Billing" checkbox. Both of these errors will result in the box being checked but no data being populated in the shipping fields, or perhaps only...
If you are seeing an error that looks like this when importing Cart32 clients from Access to MySQL or when using Cart32 with MySQL: [Microsoft][ODBC Driver Manager] Function sequence error then you need to update a file called myodbc.dll. That file ...
The HTTP status code HTTP 403 - Forbidden simply means the request for a given resource (say a page or file) is not allowed even through authentication. This can be caused for a few reasons with web servers, but with Cart32 the known issues are listed in...
The HTTP Status Code "404" means the requested resource was simply "not found". Unfortunately, this gets abused. There are several programs including IIS which will issue a "404" status when the problem has nothing to do with a missing resource. Use th...
The HTTP 405 - Method Not Allowed status code means an improper request was made to the web server. For example, if a request using a querystring (GET) method is presented to an html form that requires POST. Cart32 is a CGI program which runs an .exe ...
This article is for Cart32 users who have their own full license and have IIS running on their web hosting machine. Some IIS users may have installed an addon from Microsoft entitled "IIS LockDown". This program often comes bundled with another addon e...
**Note: This article is used with MSSQL server** This is caused by a data consistency issue within the table structure of the cart32 database using a MSSQL server. In order to fix this particular problem, try these steps: From the Server running S...
If you receive the error Invalid Admin Password when trying to log into your Cartr32 Global Administration you are probably entering the incorrect password. If you believe the password is correct, or if you simply have forgotten the password you can rese...
If you log into your Cart32 Administration and try to view your orders, you may see the error Invalid Password. This happens when you log into your cart using a non-SSL URL (for example: http://example.com/cgi-bin/c32web.exe) and try to switch to the Sho...
If you attempt to log into your Cart32 Administration and find this error message, it means you have attempted to log in with an invalid password too many times and are now locked out. You simply have to wait 30 minutes and your account should be unlocke...
If you are receiving _"Object variable or With block variable not set Error Number = 91"_ when you click the Confirm Order button within the Cart32 checkout process, you will need to disable HTML email in your cart settings. To disable HTML email, pleas...
UPDATE: This error only occurs on Cart32 v6.4 and lower. As of Version 7.0 this was removed. If you are using version 7.0 or later of Cart32 this feature (and subsequently this problem) should not exist for you. Cart32 has the ability to restrict the...
Cart32 is able to specify whether or not the POST (form) method must be used when adding items to your cart. If you are receiving this error it is because you have enabled this option and you are using GET method add to cart links. To change this setting ...
If you receive an error message using Paypal that reads: \"THIS TRANSACTION IS INVALID. PLEASE RETURN TO THE RECIPIENT'S WEBSITE TO COMPLETE YOUR TRANSACTION USING THEIR REGULAR CHECKOUT FLOW.\" you have PayPal's Express Checkout turned on, but you a...
If you try to import an export file from Cart32 into Quickbooks and your receive the following error: Warning: the tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items, so non-taxable sales will be corr...
Your customers may receive an error when they click "Send Order Secure" in the cart. The error usually reads "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?" It is a common misconception that when this e...
NOTE: This article only applies to the Error 13 code returned by the Form Wizard, Frontpage, and Dreamweaver Addins for Cart32, not the Cart32 program itself! This runtime error is rare, but received by some clients, typically with older computers or st...
When Cart32 encounters a problem or error it has the ability to produce that error on the screen. This can be useful for debugging, but is typically not desired. As such, errors have been suppressed by default for all clients hosting with Cart32. If,...
If you are receiving permission errors from Cart32 and you do not know what is causing them there is a free diagnostic tool called Filemon. This program is from a company called Sysinternals and it is available for download here. Filemon will monitor a...