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If you are unsure of the answer to some of the questions asked on the PCI DSS Card Not Present questionnaire issued by Clearent, please refer to the following: 4. Do you take orders or accept payments using payment gateways or websites? YES Pleas...
Overview The holiday season is finally here and it’s time for your customers to start purchasing gifts for their families, loved ones, and the occasional in-law. This time of the year can be quite frantic for shoppers so convenience is key when it come...
If you can't view the order details and/or credit card numbers using "view" order, please check the following: 1. You must use Internet Explorer (which supports ActiveX). 2. You must have ActiveX enabled in Internet Explorer. To check this, please d...
In accordance with password security policies from companies such as VISA, Mastercard, etc. we require a few things from the password you choose to use in your Cart32 Web Administration: 1. The password must be at least seven (7) characters long. 2....
Cart32 web administration does not load Problems have been encountered from time to time where the Cart32 Web Administration (c32web.exe) or the Cart32 application itself (cart32.exe) fail to load when accessed. The cause(s) of this issue generally hav...
When clicking on the "Click Here To Continue Shopping" link you are either sent to http://www.cart32.com/cgi-bin/cart32.exe or the page you were viewing in your shopping cart reloads instead of returning you to the page before you entered the cart. Thi...
Home [http://support.cart32.com/index.asp] : Support [http://support.cart32.com/support.asp] : Cart32 Knowledge Base [http://support.cart32.com/kb.asp] : Article - C288 Email Support Issues CART32 EMAIL ISSUES -Cart32 Not Sending Email -Forcing T...
How To Empty Your Cache It is important to empty your cache when you are using a browser. If you do not do this periodically, files will back-up and slow down or interfere with the normal functioning of your browser. Clearing Cache on Microsoft...
Cart32 saves the URL in encrypted format. 128 Bit Encrytion is required for your browser. To check the encryption setting in Internet Explorer, go to Help -> About. The Cypher Strength needs to be 128 bit. If it is less than 128, then install the Strong E...
Sometimes having a picture of what your desktop or application error looks like allows us to resolve your issue faster and more accurately. As such, we have compiled two PDF files which show how to take a screenshot. Windows Instructions Mac Instru...
Cart32 can force a check box to be required for "terms of service" or other uses. This can only be done under the payment information section of Cart32 version 5.x or higher. 1. Go to the Cart32 web admin. 2. On the Cart Settings tab, select the Pay...
You can set the CVV2 field to be required only for credit card payment methods and not required for other payment methods, such as checks (Cart32 Version 6.0 and above). 1. Go to the Cart32 web admin. 2. On the Cart Settings tab, select the Payment In...
By default, Cart32 is setup to remember session information based on the IP address for a user. If orders are placed on different computers, but on the same network (IP address), users will see items added to cart by other users. You can change Cart32 ...
In some cases with latest version of Cart32, the number of new orders in the top link is off due to new logic which hits the database less. This effects both Access and SQL/MySQL databases. While the cause of this error is still under investigation, this ...
Note: This process is for Cart32 Support Technicians only Note: There will be an additional file in v7 named Cart32Control7.ctlGenerateKeys Process 1: Deleting the Cart32Control.ctlGenerateKeys file 1. Have the client open Internet Explorer if i...
Below is a list and discription of all the tags used by Cart32 on its template pages. This information will be useful for a developer wishing to modify the template pages for their own use or for someone who has mistakenly deleted a tag and needs to kn...
1. Take out the <input type="submit" name="name"> tag. 2. Add a name field to your Form (form name="FormName"). Then add this to you form: <a href="Javascript:document.FormName.submit();">Click Here </a> Please note that you have to have ...
If you're using options with your items in Cart32, and are having problems with the options being reset to their default values when the item is updated in the cart, there are two things you can check. Check your formcode for the item in question. Pay ...
It is sometimes necessary to manually register a .dll file on the server, in particular payment gateway .dll's, for a process for function properly. The following are the instructions on how to register a .dll file on a Windows server: 1. Open a comman...
You can remove the "Shopping cart powered by Cart32" links from your templates and emails. 1. To remove the Cart32 advertisements from your Cart32 templates, you will need to edit each of the following template pages: * ItemList.html * SendOrder.h...
The Cart32 executable files can be renamed either for security reasons or for personal preference. Here's how to rename the two files. Renaming the cart32.exe file The Cart32.exe file can be renamed directly on the server by doing the following: 1....
When running test orders in Cart32, follow these guidelines for your order information. Real time shipping: 1. Use a valid state name. 2. Use a valid zip code. 3. Use a valid country name. Real time credit card processing: 1. Use a valid...
This article applies to users of all versions of Cart32 on servers using IIS v4.0 for their web server. Note: If you are using IIS3, IIS5, Website Pro, or another web server, then the instructions below may not be specific enough for your particular se...
If your XP workstation is standalone or part of a workgroup, the security tab will be hidden. To have it show, please do the following: 1. Open Windows Explorer (My Computer). 2. Choose Folder Options from the Tools menu. 3. On the View tab, sc...
*This is for Cart32 versions 5.1 and newer If you own your own license of Cart32, you have the ability to add at least one Client to your license as a functioning shopping cart. The steps below outline the creation of a new Client in your Cart32 web ...
This knowledge base article is designed to show users how they can set up different tax rates for different items. We do this by making use of the TaxCode field in our HTML code and the Tax Grid in our Cart32 Administration. Since the majority of our ite...
Cart32 can calculate tax in a number of ways. Tax for a single state is the most common. To setup tax for a single state, follow these steps: 1. Login to the Cart32 admin. 2. Click on the Cart Settings Tab and then the Tax sub tab. 3. Under Tax T...
QUICK LINKS: Setup FTP using CoreFTP [1] Setup FTP using Filezilla [2] Common FTP Errors [3] FTP login via browser URL [4] How to Access Cart32 Template Files [5] Important Notes [6] ------------------------- HOW DO I FTP SOMETHING? If you have...